FAQ & FYI

General

This is an on- line store site, operated under multiple domain names that include, but are not limited to:

silkfloraldesignbybethmastrosimone.com ~ floralsilksations.com ~

There is no need to have an account or subscribe to make a purchase.

Personal information is kept private.

We do not sell or share customer names or lists with anyone.

Payments

Payments are made in US dollars by your Domestic Visa, MasterCard, Discover or American Express and processed through PayPal or Square.

You do not need a PayPal or Square account to process payment using this method.

All orders must be paid for in US dollars.

International credit cards are not accepted.

Billing on your credit card statement will appear as a charge from Beth Mastrosimone

Shipping

Shipment is made by common carrier from Long Island, NY

A street address within the contiguous 48 United States must be provided.

Please include the ground shipping charges specified.

For orders shipping to Alaska and Hawaii, please add 20% to the shipping charge listed.

We do not accept orders shipping internationally.

Large or heavyweight items may be subject to an oversized shipment charge.

certain products are noted that pick up is recommended due to the size and cost .

Most orders are deliverd within 14 business days, depending on your location.

We do not sell or ship internationally

Sales Tax

As a business located in New York State, I am required to collect sales tax at the rate imposed from my shipping location for all sales originating in or shipping to an address within this state.

Tax is on the total amount of the order.

Unfortunately this does include the charges for shipment as this is a taxable service.

Returns / Credits

Please contact me by email for information regarding return