FAQ & FYI

General

This is an on- line store site, operated under multiple domain names that include, but are not limited to:

silkfloraldesignbybethmastrosimone.com ~ floralsilksations.com ~

There is no need to have an account or subscribe to make a purchase.

Personal information is kept private.

We do not sell or share customer names or lists with anyone.

Payments

Payments are made in US dollars by your Domestic Visa, MasterCard, Discover or American Express and processed through PayPal or Square.

You do not need a PayPal or Square account to process payment using this method.

All orders must be paid for in US dollars.

International credit cards are not accepted.

Billing on your credit card statement will appear as a charge from Beth Mastrosimone

Shipping

*All shipment costs are for ground service shipment and are arranged by sellers choice of common carrier, shipped from Long Island, NY

*Shipment costs are for the 48 contiguous United States.

Most orders for premade, (selected from website photo) pieces are shipped & delivered within 14 days.

For shipping to Alaska & Hawaii, please contact us for help.

* Large / heavy items ship oversize and are subject to additional charges imposed by the carrier-

we recommend pick-up.
> To arrange for pick up of your paid order; please call or email: 631-777-7117, bethssilkflorals@aol.com
* For an additional charge of $10.00, we can arrange to deliver locally within a 5 mile radius of Farmingdale, NY 11735 to the following towns: Farmingdale, Massapequa, Bethpage, Seaford, Amityville, N. Lindenhurst & W. Babylon.

****** We DO NOT ship internationally.

* A valid street address and phone number MUST be provided.

Sales Tax

As a business located in New York State, I am required to collect sales tax at the rate imposed from my shipping location for all sales originating in or shipping to an address within this state.

Tax is on the total amount of the order, including shipment charges.

As this is an on-line store orders shipped out of NY are subject to sales tax as if the purchase is made in this state.

Returns / Credits

Please contact us by email or phone for information regarding return